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Terms & Conditions That Work for You

When you open an account with us, you're signing up for a clear set of rules designed to protect both your wallet and your play.

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bullseye pools Terms & Conditions That Work for You
REACH US ANYTIME

How to Contact Us About Your Rights

Live Chat Open the chat widget in your account lobby during hours 08:00–23:00 WIB daily.
Email Support Send policy inquiries to [email protected].
Account Settings Update your personal data or review your account agreement at any time under Settings…
HOW WE PROTECT YOU

Data, Security & Your Account Rights

Data Encryption

All deposits, withdrawals and personal information are sent over TLS 1.2 encryption. DANA, OVO, GoPay and QRIS payment details are never stored on our servers after verification.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your game selections. You can clear cookies in your browser settings without losing account access.

Account Retention

Once you close your account, we keep transaction records for three years for regulatory compliance. Your game history is deleted after 12 months unless you request archival.

Data Access Requests

Write to [email protected] with 'Data Request' in the subject line. We'll send you a copy of every record tied to your account within 14 days.

Password & Two-Factor

Set a unique password during sign-up; enable two-factor authentication in Settings > Security. We never ask for your password in emails or chat.

Account Closure

Close your account from Settings > Account Options. Pending withdrawals are processed first; then your account is locked from new deposits or play.

Frequently Asked Questions About Our Terms

Violations like multiple accounts, payment fraud or platform abuse trigger an account review. We notify you in writing with details and a chance to respond. Confirmed breaches result in suspension or closure; funds pending withdrawal are held pending investigation completion.

You cannot opt out of the core Terms, but we update them only when required by law or to clarify our policies. We notify you by email 30 days before changes take effect. Continued play after the notice date means you accept the updates.

Contact [email protected] with your transaction ID and describe the issue. Our team investigates within 48 hours and reviews server logs if needed. If we cannot resolve it, we escalate to our disputes officer who issues a binding decision within 14 days.

Access to bullseye pools depends on local law in your region. If play is restricted where you are, your account cannot deposit or access the lobby. Check your local regulations or contact us for clarity on your location.

You are responsible for keeping your login secure. If someone accesses your account without permission, notify support immediately with the date and unusual activity. We will freeze the account and investigate; liability depends on whether you shared your password or failed to report suspicious access.

We keep all withdrawal and deposit records for three years for compliance. You can request a copy of your transaction history anytime from Settings > Account History, or email [email protected] to request a full data export.

Indemnification means you agree not to hold bullseye pools liable for losses caused by your own actions — such as using a shared device, sharing your login, or playing from a restricted region. We are responsible for our own security; you are responsible for yours.

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